Terms and conditions

Terms and Conditions

Please read through these terms and conditions carefully before placing your order. By using this website and placing an order you agree to the terms and conditions set out by Ink Inc below. We reserve the right to change the terms from time to time to meet the needs of the business and our customers.

Please also read our privacy statement regarding personal information provided by you.

www.inkincillustration.co.uk is the website address for Ink Inc Illustration, Studio 20, Manchester Craft & Design Centre, 17 Oak St, Manchester Northern Quarter M4 5JD
Company Registration Number 08932551

All use of the Company’s website is on the terms set out below and these terms apply to any viewing or purchase of all Ink Inc designs.

The company Ink Inc is referred to in the terms below as Ink Inc/us/we/the company/the vendors/our

1. INFORMATION for customers

i. Every care has been taken in the preparation of the content of this website, to ensure that the details, descriptions and prices quoted are correct at the time. We make every effort to ensure that the Website is accurate and up-to-date with current products and services. Please advise us as soon as possible in the event you notice any inaccuracies or other problems with the website. In the case of errors being made, subject to these terms and conditions, we will endeavour to remedy, replace or refund goods as quickly as possible from the time of being made aware of the situation.

ii. Please ensure you check independently on any information before you rely on it. Whilst we do our utmost to ensure information is correct at the time of posting on the Website no representations are made by us that all information is accurate, up-to-date and complete and we shall not be liable, therefore, in any way for any problem arising from an inaccuracy or outdated information. It is, therefore, in the customers’ best interests to read the terms and conditions prior to ordering since an order placed is an agreement to the T & C listed.

iii. We reserve the right to: refuse access to the Website; remove or edit Website content or to cancel any orders if necessary. In the event of Ink Inc cancelling an order, it will be without charge to you, the customer.

iv. We take every care to ensure that the descriptions and specifications of our products are correct. However, specifications and descriptions of products on the Website are not intended to be binding and are intended only to give a general description of the products and you accept that hand crafted or hand finished items may slightly vary from images displayed and cannot be replicated as precisely as commercially reproduced items. Furthermore, while any colour reproduction of the products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system or screen used to view the products.

vi. All information is provided free of charge but any use of information or images is strictly subject to Ink Inc’s terms of use as set out below.

v. No statements made in these terms or on this Website affect your statutory rights which cannot be lawfully restricted or excluded.

2. PLACING OF ORDERS

i.Please ensure that the details you give to us when placing an order are complete, accurate and up to date and notify us of any changes to the information you provide for us to meet your order. Since we initiate the dispatch process of items as soon as you place an order, if you change the delivery address you will need to notify us immediately before dispatch is complete. You must ensure your payment method shows the correct and current address for posting and that your billing/delivery address is the same to ensure the ordering process is effective and successful.

ii Please make sure you provide us with the correct e-mail address and telephone details in case we should need to contact you with regard to your order specifics or with regard to delivery.

iii. Please note that all products and services are subject to availability and may be withdrawn at any time. We reserve the right to refuse any order.

iv. Ink Inc shall not be liable for any problems caused by you supplying faulty information (such as the wrong email address or wrong delivery address or inaccurate information or spellings for personalised, hand- made or hand finished items) or any problem due to your failure to make any specifics for product personalisation clear at the time of ordering.

v. If we are unable to meet your order we will notify you with the option of either waiting for the product to become available or alternatively being fully reimbursed for the full cost of unavailable item/s

vi. It is the responsibility of the customer to notify Ink Inc immediately if there are any delivery problems or if the goods ordered are not as described on the Website or not considered of satisfactory quality.

vii. All products and services and postage and packaging must be paid for in full prior to the dispatch of goods ordered. Once an order has been placed, it may not be cancelled without due cause.

viii. Orders of personalised items, which have already been produced, may NOT BE cancelled or the goods returned unless a fault is found.

ix. To exercise the right to cancel, you must inform us via email of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel, reason for cancellation and, your phone number and email address.

3. PRICE AND PAYMENT

i.At Ink Inc we try to ensure that all details including prices are displayed accurately and suitably updated. The price of the goods shall be the price quoted or displayed on the Website at the time your order is accepted. Please refer to delivery charges in addition to the cost of each item.

ii .Ownership of the goods will not pass to you until we have received payment in full.

iii. The delivery charges payable by you are shown on the Website. Prices vary depending on the item’s/s’ weight/size, destination and method of delivery.

iv. Items are paid for via our secure online payment system and payment can be made at the time your order is accepted. All customer details remain secure throughout the transaction process. We do not store any of your card details or other sensitive information and comply with our obligations under the Data Protection Act 1998 or any replacement or re-enactment of the Act.

vi. Payment will be debited from your account. We will take all reasonable care, within our power, to keep your order details secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

vii. In the event you are entitled to a refund, the amount will usually be by means of credit to the credit/debit card you paid with. A product replacement may suit you instead. We will always do our best to accommodate any customer request.

viii. These terms of sale are subject to change without notice and are correct at time of writing.

4. DELIVERY

i. Once your order is ready for dispatch we will not be able to make any change.

ii. Ink Inc orders are delivered using First Class Royal Mail service. (Letter/small & medium parcel rates (Apart from large framed prints which are delivered using Standard Parcel Force Worldwide)

iii. Please find below current prices for delivery of cards, ceramics, T-towels, cushions and framed prints.

iv. Any order to the same address for a number of different items (e.g. card, t towel and mug) will be charged at a standard total cost of £6.00

v. Costs for delivery of multiple framed prints and bespoke stationery packages will be dependent on the size and weight of your order so if you wish to have a number of framed prints or your stationery order delivered please contact us by email or phone for the specific cost of your delivery. The latter also applies to any larger order of cards/prints/t-towels or cushions where the total number of items exceeds those listed in the postage information section. Any such queries can be answered by our customer services

vi. We reserve the right to update delivery charges in accordance with Royal Mail price changes. If you would like us to calculate international delivery charges for you prior to ordering then please contact us. We are always happy to provide you with any relevant information about the dispatch, timescale and delivery of our products.

Email and a contact phone number will be required at the time of order to ensure we have a way of reaching you about your order should the need arise.

All our products are securely packed. We shall arrange delivery of the item/s ordered by you via Royal Mail and to the address specified by you in the order. Please remember to tell us if the delivery address is to be different from the billing address e.g. a gift for someone. You may also specify if you would NOT, in the case of a gift, wish an invoice to be included. Otherwise your dispatched order will include an invoice. Ink Inc aims to dispatch all orders within 1-3 working days.

Orders placed before 3pm will be dispatched the same day or the following working day. Orders placed after 3pm will be dispatched the next or second working day.

Orders placed on weekends and Bank holidays will be processed the next available working day and then dispatched that day or the following working day

x. If an order is refused/ cannot be delivered because of incorrect address details provided for us at the time the order was placed, the package will be returned to us. If the customer wishes the order to be resent, they will be asked to pay the additional delivery charge.

xi. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

xii. If for any circumstances beyond our control we are unable to meet an order because of awaiting stock, it will be marked as either “awaiting stock” or “currently not available”. You may of course still place an order but it will only be dispatched once the item is again available. If further information is required on expected delivery please contact us.

xiii. We reserve the right to withdraw any products from sale at any time. We will welcome any enquiries about renewed availability via email. If your order cannot be fulfilled you will be entitled to: an alternative item of your choice, a price-match for the original order; a credit note or a full refund.

xiv. In the event you fail to take delivery or fail to supply adequate instructions to facilitate delivery we reserve the right to cancel your order. In these circumstances we shall refund you the full price paid for the item/s (excluding all charges made for delivery or attempted delivery which will not be refunded).

xv. In the event you do not receive your order you agree to notify us within seven (7) working days of the expected delivery time or within thirty (30) days of placing your order in the event of non- delivery.

xvi. We cannot be held responsible for any delays caused by Royal Mail and its workings.

5. RETURNS

i.In the unlikely event of you not being happy with your product/s you have the right to return your items. ii. We reserve the right not to accept returns which are soiled or damaged.

Please note, any damages to your order must be notified to us as soon as possible after receipt of the item/s, via email or in writing, with photographic evidence of the problem.

iii. ANY BESPOKE ORDERS e.g. customized goods, personalised items or arranged commissions CANNOT be returned if the item delivered is as advertised on the website. We are unable to refund on a personalised product unless it is faulty or has been damaged in transit. You must notify us by email to obtain authorisation for your return.

iv For non-personalised items -To cancel an order you must notify us in writing or by email within 48 hours of receipt provided you return the item/s to us unopened, in original packaging, undamaged and in a saleable condition.

v. In accordance with the Distance Selling Regulations, items may be returned within 21 working days from receipt and you will receive a full refund providing that all goods are returned to us in their original packaging and in a re-saleable condition. You can cancel by email or by phone.

vi. If the item is returned because of a fault, Ink Inc will pay return postage.

vii. If the item is not faulty but the customer has a change of mind, we will refund the cost of the re-saleable item in full but NOT the return postage. The postage cost on a faultless item received will be the responsibility of the customer who ordered it.

viii. The notification of cancellation must state your order number and details and should include reasons for cancellation.

Returns address:
Ink Inc Illustration
Studio 20
Manchester Craft & Design Centre 17 Oak St
Manchester M4 5JD

vi. It is advisable to obtain proof of posting if returning items as they remain in your ownership and at your risk until we have acknowledged receipt of their safe return. If the returned goods are not in a re-saleable condition, then we reserve the right not to provide a refund and you can request, within 28 days that the goods be returned to you at your own cost. This does not affect your statutory consumer rights.

vii. Provided you comply with these terms we shall provide you with a refund for cancelled item/s in accordance with the regulations within thirty (30) days of our receipt of the returned cancelled goods.

viii. In accordance with the regulations we reserve the right to refuse to accept returns of items which are soiled or damaged.

ix. Other than as stated in these terms items may be returned if:

  •  The item/s received are not what you ordered
  •  The item/s are faulty or not of satisfactory quality (Sale and Supply of Goods Act 1994).

x. In the unlikely event the item that you have ordered is unsuitable or faulty please inform Ink Inc within 24 hours via email. Please retain any faulty item as evidence until we have received photographic evidence of the flaw via email attachment from you. It is our responsibility then to contact you to arrange a resolution.

6. CONFIDENTIALITY

i. We take customers ‘ confidentiality very seriously at Ink Inc Illustrations. In this regard our company complies with the Data Protection Acts of 1984 and 1998. In order to protect your privacy we will only use the information you provide in accordance with Data Protection legislation.

ii. We will hold your name, address, contact telephone number and email address just for the purposes of effective transaction and to facilitate any required follow-up. We will NOT pass your name and address to any third parties

iii. Ink Inc does NOT hold your credit or debit card details.

7. DISCLAIMER

i.We have used all reasonable means to ensure the accuracy of information on the website but provide no warranty or guarantee in respect of the information and we make no representations as to the adequacy or appropriateness of items for sale.

ii. We reserve the right, at our discretion, to make occasional changes to the information provided on this website. Any reliance placed on the accuracy of that information is at customer risk.

iii. Viewers and customers must accept full responsibility for accessing any links to other websites and we shall not be liable for any products, information, advice or practices of any third parties who may become linked to this Website. Any such links may be provided merely as a service to users of this website and their possible inclusion in this website does not constitute any endorsement by or affiliation with us.

vi. Under no circumstances will Ink Inc be liable for any direct, indirect or consequential damages, or incidental damage, including but not limited to, loss of business, goodwill, profits, savings or anticipated savings or any other intangible losses whatsoever that result from any of the following:

  •  Any information, data or materials whatsoever which are downloaded or transmitted over the internet. We are unable to ensure the security of any information transmitted over the internet and attempts to do so are carried out at your own risk. Ink Inc shall not be held responsible in any way or be liable for any damages or injury that may transpire as a result of such actions.
  •  Errors, omissions mistakes, interruptions, deletion of email or files, suspension, delays in operation transmission or service response time, termination, defects, viruses or any failure or performance and in connection with Ink Inc including, without limitation those arising from communications failure, destruction due to unauthorised access of systems, programs and services, thefts or acts of God

    vii. Whilst we take all reasonable steps to ensure a fast and reliable service we cannot guarantee that the Ink Inc Website will be uninterrupted or completely error-free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system, or that the Website is free from viruses, harmful components or any interference by unauthorised users or hackers. It is the sole responsibility of the visitor or site user to protect his or her own systems against such situations.

    7. COPYRIGHT and ownership of Rights.

    i. All rights, including copyright, in this website are owned by or licensed to Ink Inc. Any use of this website or its contents, including copying or storing of designs in whole or part, is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

ii. All Website design, text, graphics, the selection and arrangement, all photographs and copy is the property of Ink Inc .We reserve the right to take whatever legal action against any visitor or user of this site who is found to have infringed Ink Inc’s rights to recover all consequential losses including but not limited to recovery of all associated costs. Please note that Ink Inc Ltd is a member of Anti Copying in Design (A©ID).

iii. NO use of materials on this Website, without the prior written permission of Ink Inc is allowed. That also covers any derivations. Any posting of Ink Inc designs on Facebook, blogs or social media must be attributed as the copyrighted work of Ink Inc Illustration.

v. It is expressly prohibited to use the content for any purpose that is likely to bring the Company or any of its directors, employees, sponsors, clients or associates into disrepute.

8. GENERAL

i. Please be aware that once the Company has confirmed your order we will have a legally binding contract with you.

ii. Ink Inc website may be accessed from outside of the UK. All users from all countries agree that by accessing this site they do so knowing that English Laws apply. Any overseas customer outside Europe, wishing to order from the website, may request postage details from customer services but must also be aware that the ordered items may be subject to additional import duties, charges or taxes which may be

levied once a package reaches its destination. Any overseas buyer must accept full responsibility for payment of any such additional charges.

Your statutory rights are not affected by any of the above terms and conditions.

9. CONTACTING THE COMPANY AND CUSTOMER SERVICES

If you wish to contact us for any reason please email us at: InkIncIcillustration.co.uk

Or write to us at:
Ink Inc
Studio 20
Manchester Craft & Design Centre 17 Oak ST

Manchester M4 5JD 

DELIVERY

Any order to the same address for a number of different items (e.g. card, t towel and mug) will be charged at a standard total cost of £6.00

Costs for delivery of multiple framed prints and bespoke stationery packages will be dependent on the size and weight of your order so if you wish to have a number of framed prints or your stationery order delivered please contact us by email or phone for the specific cost of your delivery. The latter also applies to any larger order of cards/prints/t-towels or cushions where the total number of items exceeds those listed in the postage information section. Any such queries can be answered by our customer services

Email and a contact phone number will be required at the time of order to ensure we have a way of reaching you about your order should the need arise.

All our products are securely packed. We shall arrange delivery of the item/s ordered by you via Royal Mail and to the address specified by you in the order. Please remember to tell us if the delivery address is to be different from the billing address e.g. a gift for someone. You may also specify if you would NOT, in the case of a gift, wish an invoice to be included. Otherwise your dispatched order will include an invoice.

Ink Inc aims to dispatch all orders within 1-3 working days.

  • Orders placed before 3pm will be dispatched the same day or the following working day.
  • Orders placed after 3pm will be dispatched the next or second working day.
  • Orders placed on weekends and Bank holidays will be processed the next available working day and then dispatched that day or the following working day

DELIVERY CHARGES CARDS: FIRST CLASS ROYAL MAIL LARGE LETTER POST (INC PACKAGING)

  • 1 or 2 cards: £0.95p (outside UK standard delivery £2.45)
  • 3 Cards: £1.26p (outside UK standard delivery £3.70)
  • 4 Cards: £1.68p (outside UK standard delivery £5.15)
  • 5+ Cards: £2.42 (outside UK standard delivery £6.60)

TEA -TOWELS: FIRST CLASS ROYAL MAIL SMALL PARCEL POST (INC PACKAGING)

  • 1: £3.30 (outside UK standard delivery £3.95)
  • 2: £3.30 (outside UK standard delivery £3.95)
  • 3: £3.30 (outside UK standard delivery £3.95)
  • 4: £3.30 (outside UK standard delivery £5.15)
  • 5+: £5.45 (outside UK standard delivery £8.26)

CUSHIONS: FIRST CLASS ROYAL MAIL PARCEL POST

  • per cushion: £4.50 (outside UK £5.95)

CERAMICS (MUGS/ CUPS & SAUCERS) : FIRST CLASS ROYAL MAIL SMALL PARCEL POST (INC. PACKAGING)

  • 1 : £3.95 (outside UK standard delivery £4.50)
  • 2 : £3.95 (outside UK standard delivery £6.00)
  • 3 : £5.95 (outside UK standard delivery £8.26)
  • 4 : £5.65 (outside UK standard delivery £8.26)
  • 5+ : £8.25 (outside UK standard delivery £12.00)

FRAMED PRINTS 
STANDARD ROYAL MAIL PARCEL FORCE WORLDWIDE DELIVERY COSTS PER PRINT (INC PACKAGING)

  • Mini : £3.30 (Outside UK - dependant on destination - please contact us for a quote)
  • Small : £3.30 
  • (Outside UK - dependant on destination - please contact us for a quote)

  • Medium  : £6.00 
  • (Outside UK - dependant on destination - please contact us for a quote)

  • Large : £12.00 (Outside UK - dependant on destination - please contact us for a quote)

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.